Frequently Asked Questions
The answers below provide a general summary of common questions. Please refer to the linked policies for the complete terms that apply.
Unless otherwise stated, business days are Monday through Friday, excluding U.S. federal holidays. Transit estimates also exclude days when the applicable carrier is not operating.
Products and Orders
Are the products sold by Therodirayn genuine?
Yes. The branded products offered through this website are genuine, and Therodirayn is an independent store authorized to sell them and use the relevant trademarks and approved brand materials.
Learn more on our About Us page.
Shipping and Delivery
Where do you ship?
We offer shipping to all 50 U.S. states, the District of Columbia, American Samoa, Guam, the Northern Mariana Islands, Puerto Rico, the U.S. Virgin Islands, eligible U.S. military addresses, the Federated States of Micronesia, the Republic of the Marshall Islands, and the Republic of Palau. Checkout may also offer shipping to other destinations. Delivery availability for any particular address is confirmed only when checkout accepts the complete delivery address and displays an available shipping option.
See our Shipping Policy for the complete destination terms.
Is delivery to a P.O. Box available?
Delivery to a P.O. Box is available when checkout accepts the complete P.O. Box address and displays an available shipping option. We cannot accept delivery to that address if no shipping option appears after you enter it in full.
See our Shipping Policy for the complete destination terms.
Will I pay shipping charges or import-related fees?
Every order accepted for delivery at checkout qualifies for free shipping. There is no minimum purchase requirement and no destination-based shipping surcharge. Therodirayn is responsible for the import duties, tariffs, import taxes, and customs-clearance charges described in our policy. Customers do not bear the final cost of those covered charges. If a carrier or customs authority nevertheless requests payment, contact us before paying whenever possible. If payment is required to receive a package, keep the official proof of payment and follow the review and reimbursement process in our Shipping Policy. Applicable sales tax is separate.
See our Shipping Policy for the complete shipping and customs terms.
What processing and delivery times should I expect?
Orders successfully placed before 4:00 p.m. ET on a business day begin processing that day. Orders successfully placed at or after 4:00 p.m. ET, or on a non-business day, begin processing on the next business day. The processing period for every order accepted for delivery is 1–2 business days.
For shipments to the 50 U.S. states, the District of Columbia, American Samoa, Guam, the Northern Mariana Islands, Puerto Rico, the U.S. Virgin Islands, eligible U.S. military addresses, the Federated States of Micronesia, the Republic of the Marshall Islands, and the Republic of Palau, transit is estimated at 2–4 business days after the carrier takes physical possession, and normal total delivery is estimated at 3–6 business days from the applicable processing-start date. For any other destination supported at checkout, transit and total delivery times vary by destination and carrier; we do not promise a uniform 2–4-business-day transit estimate or 3–6-business-day total delivery estimate. These are estimates, not guaranteed delivery dates.
See our Shipping Policy for the complete timing rules.
What happens if processing is delayed?
If we cannot place a package in the carrier’s physical possession within the stated 1–2-business-day processing period, we will email you no later than the end of that period. The notice will explain the delay and let you accept a revised shipment date or cancel the affected unshipped items for a refund.
Silence does not count as agreement. If we do not receive your express agreement by the stated deadline, we will automatically cancel the affected unshipped items and issue the applicable refund within 2 business days. See our Shipping Policy for the complete delay process.
Returns and Refunds
Which products can be returned, and how long do I have?
A return or exchange may be requested for any physical product purchased directly from this store, including promotional and discounted products, within 30 calendar days after the applicable product’s actual delivery when the conditions in our Refund Policy are met. This includes eligible change-of-mind returns; we do not designate physical products as Final Sale.
For an ordinary non-defective return, the product must be new, unused, unworn and unwashed where applicable, and include its original packaging, tags, parts, and accessories. See our Refund Policy for the complete eligibility and condition rules.
How do I request and send an approved return or exchange?
Email support@therodirayn.shop within the 30-calendar-day period and include:
- Your order number and checkout email.
- The product and quantity.
- The reason for the request.
- The requested available same-priced variant, if you want an exchange.
We review a complete request and email our decision within 2 business days. Do not send a product before approval. For an approved request, we provide return instructions and a prepaid label, charge no return shipping, restocking, or return processing fee, and require the package to be handed to the carrier on that label within 14 calendar days after we email the approval and prepaid label. A first carrier acceptance scan, dated acceptance receipt, or written carrier confirmation proves timely handoff; the package does not need to arrive at our fulfillment location within that 14-day period. An approved refund covers the amount actually charged for returned products after applicable checkout discounts, plus the corresponding sales tax, and is issued to the original payment method. See our Refund Policy for the complete process.
What exchanges are available?
An approved exchange is limited to another available size, color, or same-priced variant of the same product. Exchanges are subject to inventory availability.
For a different product or a differently priced product, complete the return for a refund and place a new order; we do not process price adjustments as part of an exchange. If the requested replacement is unavailable, we issue the applicable refund to the original payment method. See our Refund Policy for the complete terms.
Where can I find the terms of an included manufacturer warranty?
Before purchase, the product page will provide the terms of any included written manufacturer warranty, or clear instructions for obtaining those terms. The warranty remains available according to its terms.
A manufacturer warranty is additional to our Refund Policy and any rights or remedies that cannot be limited under applicable law.
Payments and Contact
What payment methods do you accept, and when am I charged?
We accept Visa, Mastercard, Maestro, American Express, JCB, Diners Club, and Discover. All prices and payments are in U.S. dollars (USD).
The full order amount displayed at checkout is charged to the selected payment method when the order is successfully placed. See our Payment Policy for the complete terms.
What protections apply to card payments?
The payment service provider involved in the transaction processes card payments submitted through an encrypted checkout using HTTPS and TLS. Shopify, the platform supporting checkout, is certified Level 1 PCI DSS compliant.
Therodirayn does not receive, store, or have access to full payment card numbers or card security codes. Never send a full card number or card security code by email, telephone, or a contact form. See our Payment Policy for details.
Where can I find customer-service contact details?
Visit our Contact Us page for our customer-service email, telephone number, business address, and guidance on the information that is helpful when contacting us about an order. You may also email support@therodirayn.shop directly.
We respond to general customer-service inquiries within 2 business days. For a request governed by a specific policy, the timelines in that policy apply.